Two ways to reach us
Call or text (615) 400-4993. A person answers between 8am and 8pm. If your system has stopped working and you want to talk it through, this is the fastest route.
Send a service request. The form below works at any hour. A request is not a confirmed appointment, so we will follow up to ask a few questions and agree a time that works.
What to tell us
The more specific you can be, the better prepared we are when we arrive. Useful detail includes what the system is doing or not doing, when it started, whether it is affecting the whole house or particular rooms, and any noises or smells you have noticed.
Your town or ZIP code matters too, because it tells us straight away whether you fall inside the area we cover.
Where we work
We are based in Franklin and cover 29 communities across Middle Tennessee. We are a service-area business and travel to you, so there is no walk-in location to visit. The service areas page lists every town.
What happens with your details
We use your name, phone number and location to respond to your service request. That is the whole of it. See the privacy policy for the detail.
Common questions
When can I speak to a person?
From 8am to 8pm, seven days a week, and we run a 24-hour emergency service outside those hours. You can send a service request through the site at any hour and we will come back to you.
Is submitting the form the same as booking an appointment?
No. It is a service request. We follow up to ask a few questions and agree a time before anything is confirmed.
Do you have an address I can visit?
No. We are a service-area business based in Franklin and we travel to you.
What does a visit cost?
A diagnostic visit is $139, and that fee is waived when you book the repair.
Reviewed and updated September 2026. Prices shown are owner supplied typical ranges, confirmed after an assessment. If anything here looks out of date, call (615) 400-4993 and tell us.